Contact

At HENCKELS, we’re committed to providing not just exceptional products, but also top-notch customer service. Whether you have a question about our products, need assistance with your order, or just want to share your culinary experiences with our knives, we’re here to listen and help.

Customer Service Hours

MON – FRI: 9AM-5PM EST

During these hours, our dedicated customer service team is on hand to provide you with the support you need. Outside these hours, feel free to leave us a message or email, and we’ll get back to you as soon as possible.

We’re active on social media and our friendly team monitors our channels. This is another great way to get in touch with questions or share your HENCKELS experiences!

Write to Us:

For those who prefer traditional mail or wish to send us documents or packages, our mailing address is: ZWILLING, 270 Marble Ave, Pleasantville, NY, 10570

Call or Text Us:

For immediate assistance, feel free to call or text our customer service team at 646-466-2556. We’re available Monday through Friday, from 9 AM to 5 PM (EST), ready to assist you with any inquiries or support you may need.

Email Us:

Prefer to reach us via email? No problem! Send us your questions, comments, or feedback at [email protected]. We aim to respond to all emails promptly, ensuring that your concerns are addressed in a timely manner.

Online Contact Form

For your convenience, we also offer an online contact form on our website. To ensure the best experience, please accept all cookies on our site before using the form. This will allow us to provide you with a seamless and efficient service.

We look forward to hearing from you and are eager to assist in any way we can. Whether it’s helping you choose the perfect knife set, addressing concerns, or receiving feedback on our products, your satisfaction is our priority.

However you choose to reach out, your satisfaction is our top priority. We look forward to hearing from you soon!

Thank you for choosing HENCKELS. We’re here to ensure that your experience with our brand is as exceptional as the quality of our products.